Background
What we deliver: All cleaning, reactive cleaning, pest control and maintenance for UKRI Daresbury Labs. Providing high-level cleaning, removal services, landscaping and event management to the site.The Daresbury Laboratory (DL) campus is a critical hub within the UK Research and Innovation (UKRI) network, located in the heart of the Cheshire Science Corridor.
Comprising of multiple buildings and labs, which are consistently growing, Daresbury Laboratory is a leader in scientific research and innovation, hosting cuttingedge facilities and supporting world-class research in areas such as physics, engineering, and computational science. As part of UKRI, the campus plays a pivotal role in driving advancements in technology and innovation across the UK. The site is home to a growing number of researchers, scientists, and support staff, working in a diverse and mixed environment.
What was the challenge
When Pioneer FM first took on the contract following a competitive public tender, the site spanned approximately 67 hectares, comprising 22 buildings, with plans for further expansion. Faced with the challenge of quickly mobilising operations, Pioneer FM successfully transitioned the site within an impressive two-week timeframe, despite receiving minimal documentation from the previous service provider.
Understanding the complexities and scale, Pioneer FM immediately implemented new, efficient processes to ensure a seamless takeover. These processes included comprehensive site assessments, the introduction of streamlined operational protocols, and the deployment of specialised teams equipped to handle the unique demands of such a large and evolving facility. By swiftly establishing a solid foundation, Pioneer FM not only ensured the continuity of services but also laid the groundwork for future enhancements as the campus continues to grow.
Pioneer FM Approach
Pioneer FM introduced the cutting-edge Stabilised Aqueous Ozone technology to the site, revolutionising the cleaning process and setting a new standard for sustainability and efficiency. By installing the Tersano dispenser system, we transitioned the site to using Stabilised Aqueous Ozone as the primary cleaning agent. This not only ensured an ecofriendly approach but also enhanced the effectiveness of cleaning operations by harnessing the power of this highly effective yet non-toxic solution. The move significantly reduced the reliance on harsh chemicals, aligning with the client's commitment to environmental responsibility while maintaining the highest standards of cleanliness and hygiene.
In addition to transforming the cleaning processes, Pioneer FM undertook a comprehensive streamlining of the site’s maintenance work. Our team re-engineered the existing workflows, introducing a new method to quickly report and commission ad hoc work. This overhaul resulted in increased efficiency, reduced downtime, and a more proactive approach to facility management, ensuring that the site runs smoothly and effectively at all times.
Leading the charge in innovation, Pioneer FM facilitated a groundbreaking partnership with UKRI, showcasing our commitment to forward-thinking solutions. We spearheaded a full-scale collaboration that brought new innovations to the forefront, culminating in a successful presentation at the UKRI Outreach Fair. This event highlighted our innovative approach and how Pioneer FM keeps striving for the latest sustainable innovations in the cleaning industry. Our efforts not only strengthened our relationship with UKRI but also positioned us as pioneers in delivering state-of-the-art solutions that drive real value for our clients.
The Benefits and Key Achievements
Pioneer FM's exceptional service delivery and commitment to innovation have consistently impressed our clients, leading to repeated requests for ad-hoc services from UKRI. Each of these additional services was executed with the same high standards and attention to detail that Pioneer FM is known for, further solidifying our reputation as a trusted partner. Our ability to respond quickly and effectively to UKRI’s needs not only enhanced their operations but also demonstrated our capability to handle complex, unplanned tasks with excellence.
This was a 3 + 1 contract, subject to renewal after 3 years. Due to our exceptional service, the client made the decision to renew our contract. This reputation for outstanding service and reliability quickly spread through word of mouth, leading to new business opportunities. As a result, Pioneer FM secured multiple new contracts at the Daresbury site with clients PSIQuantum and MC Construction. These partnerships were a direct outcome of the positive feedback and recommendations from UKRI, highlighting the strength of our service delivery model and our ability to consistently exceed client expectations.
