Grievance Procedure
We are committed to maintaining a safe, respectful, and fair workplace.
This grievance process ensures all employees and clients have a clear and confidential way to raise concerns.
What is a Grievance:
- Bullying or harassment
- Unsafe working practices
- Discrimination
- Pay or contract concerns
- Problems with a manager or colleague
- Breach of company policies
- Any workplace issue causing distress or unfair treatment
How to Raise a Grievance
Please email: legal@pioneer-fm.com
Investigation Process
What will happen next:
- The company acknowledges the grievance
- An impartial investigation begins
- Evidence gathering
- Interviews or statements
- Outcome communicated in writing
Confidentiality & Fair Treatment statement
“All grievances are handled sensitively, confidentially, and without fear of retaliation.”
Support Available
HR support - hr@pioneer-fm.com
Mental Health Champion - chris@pioneer-fm.com
Right to bring a companion to meetings
Response Times
- Acknowledge grievance within 2-5 working days
- Investigation normally completed within 10-20 working days
- Outcome response within 5-10 working days after the investigation is completed
- Appeal Submission Window of 5-10 days from the outcome response.