Background
What we deliver: All cleaning and reactive cleaning for the Viatris UK Office.
Background
Viatris UK office Hatfield. Viatris is a global pharmaceutical company that focuses on providing access to medicines, with a strong presence in both generic and branded products. It aims to improve patient health through innovative solutions and a diverse portfolio of treatments. They employ over 500 staff on the site and are growing exponentially.
What was the challenge
When Pioneer FM won the Viatris UK contract, the situation was critical. The previous cleaning service provider had
consistently failed to meet the stringent standards required by a pharmaceutical giant like Viatris. Issues included outdated and insufficient cleaning equipment, poorly trained staff, and a general lack of adherence to the rigorous hygiene protocols essential in a pharmaceutical environment.
Given the nature of Viatris’ operations, maintaining impeccable cleanliness is not just a matter of appearance but of safety, compliance, and operational integrity. Ensuring the sterility of cleanrooms, laboratories, and production areas was non-negotiable, requiring not only specialized training but also precise procedures that adhered strictly to industry regulations.
Pioneer FM Approach
Recognising the critical nature of the task, Pioneer FM deployed a comprehensive, multi-phase strategy to revamp Viatris UK's cleaning and maintenance services.
1. Enhanced Vetting and Training: Given the high-security requirements of Viatris' operations, Pioneer FM initiated a rigorous in-house vetting process for all cleaning staff. Every team member was BPSS cleared with a short turnaround time. Additionally, specialised training programmes were developed to equip staff with the skills required to handle the unique demands of a pharmaceutical environment, including the use of industryspecific cleaning agents, contamination control techniques.
2. Innovation in Equipment and Techniques: Pioneer FM invested in state-of-the-art cleaning technology tailored to meet the specific needs of Viatris UK. This included the introduction of Aqueous Ozone, and eco-friendly cleaning agents designed to eliminate pathogens without leaving harmful residues.
3. Customized Cleaning Protocols: Understanding that a one-size-fits-all approach would not suffice, Pioneer FM
worked closely with Viatris UK to develop bespoke cleaning protocols that addressed the specific requirements of each area within the facility. with strict adherence to control procedures. High-traffic areas such as
reception and conference rooms were scheduled for frequent cleaning to maintain a pristine appearance, while production areas were serviced in coordination with Viatris' operational schedule to avoid any disruption.
The Benefits and Key Achievements
Within just three months, Pioneer FM had not only stabilised the situation at Viatris UK but had also significantly enhanced the overall efficiency and effectiveness of the cleaning operations. Key achievements included:
• Operational Efficiency Gains: By reworking the cleaning schedule and optimising staff deployment, Pioneer FM was able to reduce cleaning times by 20% without compromising quality, allowing Viatris to maximize the use of their facility for core activities.
• Introduction of Value-Added Services: Impressed by the results, Viatris UK requested Pioneer FM to expand their role to include additional maintenance duties. This led to the creation of a new charge hand position, responsible for overseeing both cleaning and minor maintenance tasks, further streamlining operations and reducing the need for external contractors.
• Sustainability Initiatives: Pioneer FM introduced environmentally friendly cleaning solutions that aligned with Viatris’ sustainability goals, reducing the environmental impact of cleaning operations while maintaining the highest standards of hygiene.