Background
Overview
QinetiQ, a leading multinational company specialising in defence and security, operates across multiple sites in the UK, including:
- Farnborough, Hampshire: The company's headquarters and a hub for aerospace research and development.
- Malvern, Worcestershire: A centre for cyber security and electronic systems.
- Boscombe Down, Wiltshire: A military test and evaluation airfield.
- Haslar, Hampshire: Facilities for maritime testing and evaluation.
- Aberporth, Wales: A site for unmanned aerial vehicle testing.
- West Freugh, Scotland: A range supporting parachute drops, military training, and UAV testing.
Over the past three years, Pioneer FM has managed soft services across multiple sites, including cleaning, waste management, pest control, washroom services, and window cleaning. Engaged through the SAP Ariba platform and holding JOSCAR accreditation, Pioneer FM ensures compliance with industry standards. All staff undergo rigorous vetting procedures to meet QinetiQ’s security requirements.
Objectives
QinetiQ sought a facilities management partner to:
- Ensure operational excellence in soft services across diverse and sensitive sites.
- Enhance sustainability efforts, particularly in waste management and cleaning practices.
- Streamline service delivery for improved cost management and operational efficiency.
- Maintain strict compliance with health, safety, and security standards through trusted personnel and procedures.
Approach
Pioneer FM developed a bespoke facilities management plan, incorporating industry best practices, robust security measures, and innovative solutions.
- Comprehensive Cleaning Services
- Tailored Schedules: Implemented daily cleaning routines specific to each site's operational needs, ensuring hygienic environments.
- Eco-Friendly Practices: Adopted sustainable cleaning products and methods to minimise environmental impact.
- Sustainable Waste Management
- Recycling Programmes: Established robust recycling initiatives, increasing the segregation of recyclable materials.
- Waste-to-Energy Partnerships: Collaborated with facilities to divert waste from landfills, aligning with QinetiQ’s sustainability goals.
- Proactive Pest Control Solutions
- Monitoring Systems: Introduced proactive pest monitoring to address issues before escalation.
- Environmentally Friendly Measures: Utilised pest control methods that minimise harm to local ecosystems.
- Enhanced Washroom Services
- Energy Efficiency: Installed energy-efficient hand dryers and water-saving devices to reduce utility consumption.
- Quality Consumables: Ensured regular restocking of high-quality products for user satisfaction.
- Window Cleaning Excellence
- Advanced Techniques: Employed high-reach water-fed pole systems for safe and effective cleaning.
- Safety Prioritisation: Conducted thorough risk assessments to ensure compliance with safety protocols.
- Stringent Staff Vetting and Procedures
- Comprehensive Background Checks: All staff underwent rigorous vetting to ensure suitability for high-security environments.
- Strict Protocols: Implemented procedures and training to meet QinetiQ’s operational and security standards.
Results
Operational Efficiency
Pioneer FM’s coordinated approach reduced service disruptions and enhanced the overall appearance and hygiene of QinetiQ’s facilities.
Sustainability Milestones
- Increased Recycling: Achieved a 30% increase in recycling rates within the first year.
- Resource Conservation: Reduced water and chemical usage in cleaning operations by 20%.
Compliance and Safety
Met and exceeded all industry compliance standards, providing QinetiQ with confidence in their critical operational environments.
Cost Savings
Streamlined processes and bulk purchasing of eco-friendly products resulted in annual cost savings of up to 15%.
Client Testimonial
"Pioneer FM has been providing exceptional services to QinetiQ for the past two years. Their expertise, professionalism, and communication skills are outstanding, and they consistently deliver services swiftly and to an exceptionally high standard. They have a deep understanding of our unique needs, and we eagerly anticipate continuing our successful partnership."
— Facilities Manager, QinetiQ
Pioneer FM’s Credentials
- JOSCAR Accredited: Reflecting compliance with the highest standards in defence and security. Buyer Community Members JOSCAR
- SAP Ariba Platform Partner: Demonstrating global reach and credibility. SAP Business Network for Suppliers | Standard Account
Conclusion
Pioneer FM’s tailored soft services programme has transformed QinetiQ’s facilities management across multiple UK sites. By aligning with QinetiQ’s operational goals and values, and ensuring all staff are rigorously vetted and highly trained, Pioneer FM has reinforced its reputation as a reliable and forward-thinking facilities management partner.
Interested in partnering with Pioneer FM? Learn more about our services and commitment to excellence by visiting our website or contacting us today.
Sources
Message from Mary-Jane Pettit, CEO of Pioneer FM
“At Pioneer FM, we deeply value our partnership with QinetiQ, a company that shares our commitment to excellence, innovation, and sustainability. Over the past two years, we have worked tirelessly to deliver bespoke facilities management solutions tailored to QinetiQ’s unique requirements.
Our teams take great pride in maintaining the highest standards of service across all their UK sites, ensuring every aspect of our work – from cleaning to waste management – reflects the professionalism and precision that QinetiQ represents.
This partnership is built on trust, collaboration, and a shared vision for continuous improvement, and we are honoured to play a role in supporting QinetiQ’s critical operations. We look forward to strengthening this relationship and achieving even greater success together in the years to come.”
— Mary-Jane Pettit, CEO, Pioneer FM