Background
Up the Creek Comedy Club, a landmark venue in Greenwich, partnered with Pioneer FM for soft services and TR19-compliant kitchen deep cleaning. As a hub for entertainment and creative projects, the club required exceptional cleaning standards to support its regular performances and high-profile collaborations.
Pioneer FM also provided cleaning and preparation for BBC filming projects and events with the National Youth Film Academy, ensuring the venue was pristine and ready for high-stakes productions. These efforts earned glowing praise from the club's manager, Mr. Dennis, who described Pioneer FM as “the best cleaning company in the UK.”
Objectives
Up the Creek Comedy Club needed a facilities partner to:
- Provide outstanding daily cleaning services to ensure a welcoming and hygienic environment for guests, performers, and staff.
- Deliver TR19-compliant kitchen cleaning to maintain health, hygiene, and fire safety standards. New BESA guidance will ‘revolutionise building air quality’
- Prepare the venue for high-profile filming and events, showcasing its professionalism to external collaborators like the BBC and the National Youth Film Academy. BBC - Home (1) National Youth Film Academy: Overview | LinkedIn
- Ensure minimal disruption to operations, with flexible scheduling to support the club’s busy calendar.
Approach
Pioneer FM implemented a bespoke plan, combining expertise in facilities management with a commitment to excellence.
- Soft Services
- Daily Venue Cleaning: Comprehensive cleaning of audience seating areas, performance spaces, and washrooms to maintain an inviting atmosphere.
- Event-Specific Cleaning: Enhanced cleaning schedules for high-traffic evenings and events, ensuring the venue is spotless before and after shows.
- Sustainable Practices: Used eco-friendly cleaning products to minimise the environmental impact.
- TR19 Kitchen Deep Cleaning
- Extraction System Cleaning: Full cleaning of kitchen ventilation systems to meet TR19 fire safety compliance.
- Equipment and Surface Hygiene: Deep-cleaned all kitchen equipment, ductwork, and surfaces to ensure top-tier health and safety standards.
- Documentation: Provided detailed reports and TR19 certification for regulatory purposes.
- Support for Filming and Events
- BBC Filming Preparation: Delivered extensive pre-filming cleaning, ensuring the venue met the professional standards required for broadcast.
- National Youth Film Academy Events: Provided cleaning and post-event restoration, ensuring seamless transitions between productions and regular operations.
- Flexible Scheduling: Worked around filming and event timetables to avoid disruption.
Results
Operational Excellence
- Delivered consistent, high-quality cleaning services that enhanced the guest and performer experience.
- Prepared and maintained the kitchen to TR19 standards, ensuring health, hygiene, and fire safety compliance.
- Seamlessly facilitated BBC and National Youth Film Academy projects, enhancing the club’s reputation as a professional and adaptable venue.
Customer Satisfaction
Mr. Dennis, Manager of Up the Creek Comedy Club, stated:
"I believe Pioneer FM is the best cleaning company in the UK. Their professionalism, attention to detail, and ability to adapt to our unique needs have been outstanding. Whether it’s daily cleaning, deep kitchen cleaning, or preparing the venue for high-profile projects, they’ve gone above and beyond to support our operations."
Sustainability and Compliance
- Reduced the environmental impact of cleaning operations through sustainable practices.
- Provided full TR19 certification, ensuring compliance with fire safety regulations.
Client Testimonial
"Partnering with Pioneer FM has been a game-changer for Up the Creek Comedy Club. From our day-to-day cleaning needs to the high-stakes preparation for filming and events, Pioneer FM consistently exceeds expectations. Their commitment to quality and customer service is unmatched, and we’re proud to work with them."
— Mr. Dennis, Manager, Up the Creek Comedy Club
Conclusion
Pioneer FM’s tailored services have elevated the cleanliness and safety standards at Up the Creek Comedy Club. By excelling in daily cleaning, TR19-compliant kitchen cleaning, and preparation for high-profile projects like BBC filming and National Youth Film Academy events, Pioneer FM has demonstrated its capability as a top-tier facilities management partner.
Interested in learning how Pioneer FM can transform your venue’s facilities management? Contact us today or visit our website for more information.